About return/exchange methods

If the product has been returned within 15 days of delivery and has not yet been used outdoors, we will accept exchanges or returns at our expense.
*We cannot accept in-store deliveries, so please make sure to send your items by shipping.
*Although you do not have to specify a delivery company, we ask that you refrain from accepting cash on delivery for airmail.

① "Purchased item"
② "Delivery Note"
③ "Green return, size and color exchange form"
Please include the above three items with the product you purchased and return it.

[Contact information for returns and exchanges]

Concordia Delamare Division
yuko imanishi+ official online shop
Scope 21 7F, 4-20-10 Kuramae, Taito-ku, Tokyo
E-MAIL: yukoplus@mana-l.com

*We cannot accept in-store deliveries, so please make sure to send your items by shipping.

[About exchanges]

Even if you wish to exchange an item, if the size you want is sold out, it will be considered a return.
If we are unable to accept an exchange or return due to the condition of the product,
We are very sorry, but we will return the product or provide a refund. Thank you for your understanding.

If the product was not purchased from an official store (recycled goods, flea market sites, etc.), it will not be covered by the warranty.
Please be careful when purchasing from other sources. If you have purchased from a source other than ours, please contact the source of purchase.
If you have any other questions, please contact us by email.

[Return and refund policy]

Returns We cannot accept compensation for damages that exceed the amount of the product price (including consumption tax and shipping fees) displayed at the time of ordering.

Return conditions If you receive a product that is different from your order or is defective,
Or if you wish to return or exchange an item for your own reasons (such as size or image difference),
Please contact the following number within 10 days of receiving the product.
E-MAIL: yukoplus@mana-l.com

*However, we cannot accept returns or exchanges in the following cases.
- If 16 days or more have passed since the product arrived - If the product has been tried on outside of the room (even if it has been tried on indoors, it is not acceptable if there are signs of use)
・Products without boxes or packaging (bags, cases, and other accessories) ・Products with tags removed ・Products that have been scratched, stained, or damaged by the customer ・Returned products that have been lost or discarded ・Sale items or products marked as non-returnable

Whether or not you will be responsible for shipping costs for returns
If the product has not been used outdoors, we will accept exchanges or returns at our expense.
*Although you do not have to specify a delivery company, we ask that you refrain from accepting cash on delivery for airmail.
After confirming the arrival of the product, if a refund is possible via online means such as credit card or Paypal, we will give priority to that method. If this is not possible or for customers who have chosen to pay by bank transfer, we will refund to the bank account specified by the customer.
The bank account designated for the refund must be in the same name as the person who placed the order.