FAQ

Q: I'd like to know about sizes.
A. Yuko Imanishi+ shoes are sold globally, so unlike the Japanese JIS standard, they are not in 0.5cm increments, but are based on European sizes (EUR) in 6.6mm increments.

Therefore, size 37 (23.5 cm) is used as the standard, and the smaller the size, the smaller it will be compared to Japanese products, and the larger the size, the larger it will be, and the greater the difference will be. Please refer to the chart below for size details. SIZE GUIDE>

The approximate centimeter sizes are as follows:
Display Approximate foot size

35 22.2cm
36 22.9cm
37 23.5cm
38 24.1cm
39 24.8cm
40 25.3cm
41 25.9cm

Q. About returns and exchanges
A. If the product has not been used outdoors, we will accept exchanges and returns at our expense.
*Although you do not have to specify a delivery company, we ask that you refrain from accepting cash on delivery for airmail.
*For details, please see the customer service page "Returns and Exchanges."

Q. When will I receive a reply to my email inquiry?
A. We will respond to your inquiries within 3 business days (9:00-18:00) excluding weekends and holidays. It may take some time for us to respond, but we will respond in order, so thank you for your patience. If it takes longer than that, it is possible that our email did not arrive, so please contact us again.
Our email address: yukoplus@mana-l.com

Q: When will the product be shipped?
・It usually takes 5 to 7 days to ship. However, depending on the size, it may take a little longer.
・We apologize for the inconvenience, but please make your purchase with plenty of time.
・Pre-order items will be shipped during the period displayed on each product.
・We cannot accept requests for specific dates and times. Thank you for your understanding.

Q. I get an error on the credit card payment screen. What should I do?
A. In order to improve the security of our payment system, there are cases where customers who have not set up 3D Secure may experience an error as the transaction remains in progress.
This may be resolved by contacting your payment company.

We apologize for the inconvenience, but if an error occurs, we would ask you to use another payment method.

Available payment methods (excluding credit card payments)
・PqyPal
・Convenience store payment
・Rakuten Pay
・Smartphone payments (PayPay, LINE PAY, MerPAY)

In addition, there are recommended browsers for credit card payments.
Please use this if you experience frequent errors.

PC
Windows
・Google Chrome
・Microsoft Edge

MacOS
・Google Chrome
・Safari

Smartphones and tablets
Android
・Google Chrome

IOS
・Google Chrome
・Safari

We apologize for the inconvenience, but we appreciate your cooperation.
If you have any other questions, please contact us (yukoplus@mana-l.com).